Call us
Fastest for anything urgent — a departure inside 24 hours, a schedule change, a name correction.
- Phone
- +91 9177847799
- Hours
- 24 hours a day, 7 days a week
Email us
Best when you have documents to attach or want the answer in writing. Include your booking reference if you have one.
- support@jackpotsworldtours.com
- Reply time
- Monitored around the clock; departures within 24 hours answered first
Where we are
We are a Hyderabad-based agency. Visits are by appointment, so please call before travelling to see us.
- Address
- Hyderabad, Telangana, India
- Business type
- Proprietorship
Reaching the right desk
There is one phone number and one email address, which means nothing needs routing by you. It does help us if the subject line or your opening sentence says which of these it is:
- A new booking. Tell us the route or the destination, the dates, and how many people are travelling. For a package, say roughly how long you have and what you want to see.
- An existing booking. Quote the booking reference from your confirmation email. That reference pulls up the ticket, the fare rules and the payment in one go, and saves the ten minutes otherwise spent identifying the trip.
- A cancellation or a date change. Send it in writing to the support address if you can, even if you also call. The timestamp on that email is what fixes your place in the supplier's cancellation window, and that window is often what decides how much comes back. The Cancellation & Refund Policy explains how it is calculated.
- A refund you are waiting on. Quote the booking reference and the date you cancelled. We can tell you which stage it is at and whether it is with us, the airline or the bank.
- A complaint. Send it to the support address marked Complaint. We acknowledge within one working day and give you a named person to deal with.
Travelling in the next 24 hours?
Call, do not email. Anything that has to be fixed with an airline or a hotel before departure needs a phone conversation, and email queues cannot promise the turnaround a same-day change needs.
Any hour, any day
The support line is answered 24 hours a day, 7 days a week, including Sundays and public holidays. Anything involving travel within the next 24 hours is picked up first; everything else is answered in the order it arrives.
If your flight is delayed, cancelled or rescheduled by the airline while you are at the airport, speak to the airline desk as well as calling us — they are the only party who can rebook you at the gate, and they can do it there and then. Tell us either way and we will pick up the paperwork, the refund claim and any rebooking that follows.
What we will never ask you for
We will never ask for your card PIN, your net-banking password, an OTP, or a UPI PIN — not on a call, not by email, not on WhatsApp. No genuine payment ever requires you to read one of those out to a person. If someone claiming to be from JackpotsWorld asks, end the conversation and call us on the number above. Payment Security explains how our payments actually work.
Would rather start with a search?
The site carries live fares and availability. Search first, then call us about anything the results do not answer.